The risk of damage and/or loss of products rests upon us up to the moment of delivery to the delivery address, unless this has explicitly been agreed otherwise.
If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the buyer will be informed about this as soon as reasonably possible after the order has been placed. In this case, the buyer has a right to dissolve the contract free of charge.
We will use all reasonable efforts to deliver the order within the expected delivery terms to the delivery address.
The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, we cannot be held responsible for the (partial) loss of the shipment. In case we need additional information regarding a delivery address, the buyer may be approached in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
We offer fast shipment on all products and to all countries that can be selected when choosing the shipping address.In generally, products will be shipped within 3 working days after customer done the payment and takes 7-14 days to arrive.
In case the buyer receives a product that the buyer did not order, the buyer must inform us hereof as soon as possible (within 24 hours after receiving the order) by email . The buyer will take care of the return shipment of such a product after receiving return instructions from us and we will bear the costs of this shipment and will subsequently take care of the shipment of the correct product to the buyer, provided the buyer has fully conformed with the return instructions from us.